Return and refund policy

Your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

Returns

• Items can be returned within 14 days of delivery.

• Products must be unused, in original condition, and with all original packaging.

Non-Returnable Items

• Final sale items

• Customized or personalized products

Return Process
To initiate a return, please contact us at lulu@voguelink.cn with your order number and reason for return. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds
Once we receive and inspect the item, we will issue a refund to your original payment method within 5–7 business days.